Candle Care

For optimal performance of your H & H candle, refer to your Candle Care Card with your order or refer to the care points below.

Your candle will arrive with the correct length of wick to light immediately.

After each subsequent burn, always trim your wick to get rid of any mushrooming and excess soot so that you have a clean wick ready to light next time. This ensures a clean and even burn each time.

The ideal wick length is 5mm.

When you light your candle for the first time, ensure you can leave it to burn for around 4 hours to allow the melt pool of melted wax to fill the diameter of the jar. This will ensure your candle will burn without tunnelling and wasting wax.

Do not allow your candle to burn for longer than 4 hours at any time, to avoid the jar overheating.

Always place your candle on a heatproof surface to protect the surface and away from drafts.

Never leave your candle unattended while it burns

Do not move a burning candle for fire safety and to ensure the candle burns evenly.

Keep your candle out of reach of children and pets.

Ideally extinguish your candle each time with a snuffer rather than blowing it out. This avoids excess smoke, debris falling into the melt pool from the wick and allows for a clean subsequent burn.

Never allow your candle to burn to the very bottom of the jar. Extinguish your candle when approx. 1cm of wax remains and do not relight it.

You can re-purpose your candle jar after cleaning it. Do not put your jar in the dishwasher as this will damage the jar. Use warm water, a little washing up liquid and a soft cloth to clean your jar. Never pour water with wax residue down your sink.

Our candles are made from plant-based wax. A characteristic of plant-based wax is that the surface of the candle can have small imperfections, particularly when the candle has re-set eg. dappling or small pits in the surface. This is due to the nature of the wax and does not affect the performance of your candle in any way.